A mishandled restoration call can cost you $100K
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Hi,thisisBradfromRestorationInc.HowcanIhelpyoutoday?
Hey,Brad,um,hm,mynameisalsoBrad,andI'mhavingabitofafloodinmybathroom.Itlookslikeoneofthepipesmighthavebroke.Um,soIneedsomehelp.Canyou,Idon'tknow,canyousendsomebodyoutheretohelpcleanitup?
I'msorrytohearaboutthat,Brad.Itsoundslikeanurgentsituation,sowe'llmakesuretogetsomeoneoutthererightaway.
Beforeweproceed,couldyoupleaseconfirmthespellingofyourfirstandlastname?
Yeah,it'sBrad,BRADandlastnameisDoering,DOERING.
Thankyou,BradDoering.Couldyoupleaseprovideyourphonenumbersowecanconfirmit?
Yeah,it's ✦✦✦✦✦✦✦✦✦✦✦✦
Gotit. ✦✦✦✦✦✦✦✦✦✦✦✦ Canyoualsoletmeknowyouraddress,please?
Uh,yeah,it's ✦✦✦✦ ✦✦✦✦✦✦ ✦✦✦✦✦✦ ✦✦✦✦✦✦✦✦✦
Thankyouforthat.Couldyoupleaseprovidethenameofyourinsuranceproviderandyourpolicynumber?Ifyoudon'thavethepolicynumberrightnow,youcanprovideitlater.
Sure,yeah.It'sMickeyMouseInc.istheinsurancecompany,andIthinkmypolicynumberislike4E128624D.
Something.
Thanksforthatinformation.Justtoconfirm,yourinsurancepolicynumberis48128624D.Isthatcorrect?
Yeah,Ithinkso.
Great,thankyou.We'vegotalltheinformationweneed.Theprojectmanagerwillbedispatchedtoyourlocationrightawaytoassistwiththefloodinyourbathroom.IsthereanythingelseIcanhelpyouwith?
Yeah,solikethe,thewaterisstillcomingout.Um,itlookslikethepipehadburstbehindthewallandandthetilesarekindofbreakingnow,andthere'squiteabitofwateronthefloor.I'mnotsurewhatI'msupposedtodo.
Um,I'mguessinglikeissomebodygoingtobeherequickly?Likewhat,whatshouldI,whatshouldIdo?I'mkindofpanickedandI,Idon'tknowwhatIshouldbedoing.
Iunderstandhowstressfulthiscanbe,Brad,sinceit'sanemergency,we'llprioritizegettingsomeonetoyourlocationassoonaspossible.Inthemeantime,ifyoucansafelyaccessthewatermainvalveforyourhome,tryturningitofftostopthewaterflow.Ifit'snotsafetodoso,pleasewaitforourteamtoarrive.They'llbetheresoontohelpmanagethesituation.
Isthereanythingelseyou'reconcernedaboutrightnow?
Yeah,whatshouldIdoaboutallthewaterthat'sthat'scollectingonthefloor?I'llturntheIcantrytoturnthewateroff,butwhatshouldIdoaboutallthewaterthat'salreadyonthefloor?
If
youhaveanytowelsormops,youcantrytoabsorbsomeofthewatertopreventfurtherdamage,butonlyifit'ssafeforyoutodoso.
Avoidusingelectricalappliancesoroutletsnearthewater.Ourteamwillhavethenecessaryequipmenttohandlethewaterremovalwhentheyarrive.
Isthereanythingelseyouneedguidanceonwhileyouwait?
OK,IguessIcan,Icanputoutsometowelsandtrytomopupsomeofthewaterfromthefloor.um
That
soundslikeagoodplan,Brad.Justbecautiousandtakecareofyoursafetyfirst.Ourteamwillbeontheirwaytoassistyoushortly.CanIhelpyouwithanythingelse?
No,Iguessnot.So,OK,soyou'regoingtoassignaprojectmanagertome,they'regonnacomeouthere.ShouldIexpectaphonecallfromsomebodythen?
Yes,aprojectmanagerwillbeontheirwaytoyourlocationandyoucanexpectacallfromthemoncethey'renearby.Ifthere'snothingelseyouneed,I'llmakesureeverythingissetforthemtoarrivepromptly.
OK,soundsgood.I'lljustwaitthen.
Thankyouforyourhelp.
You'rewelcome,Brad.Pleasestaysafeandourteamwillbewithyoushortly.Takecare.
AI-Powered Phone Service for Modern Businesses
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"We left our old call center after constant mix-ups during emergencies. Since the switch, we had no more dropped alerts, just reliable response handling."
Robert Badeski
Operations Manager, FloodShield Restoration
"The [TalkTaps] team guided us through the onboarding process. They were very helpful and responsive to our needs."
Alex Martinez
Director of Field Services, RapidDry Flood Rescue
"Their custom workflow templates streamlined our water-damage dispatch process. Calls trigger our exact SOP automatically—no manual handoffs, no delays when a lead comes in."
Priya Singh
Owner, Emergency Flood Solutions
"Migrating from our legacy phone system was seamless. They [TalkTaps] handled setup, data transfer, and training—now our team never misses a critical flood call."
Michael O'Neal
General Manager, StormForce Restoration
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100 minutes included
$0.30/min thereafter
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$0.25/min thereafter
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